For orders under $35.00 in the continental U.S., the shipping cost will be applied based on the weight of the package. For orders weighing under 15.9 oz, we ship USPS First-Class which typically arrives within 3-5 business days. For orders over 15.9 oz, we ship either USPS Priority Mail (1-3 business days) or UPS Ground (1-5 business days), depending on the weight and size of the package. Expedited shipping options will also be available at checkout for all orders at an additional cost. For areas outside of the continental U.S., the appropriate shipping will be added to the order. For international orders, please see "International Shipping Policy" below.
If your package is lost, please contact us at email@example.com and we'll do our best to assist you in retrieving the package. Typically we will create a case with the USPS which will open an investigation. These cases takes around 48-72 hours to resolve. A Postmaster General handles the case and will look at all the available information including talking to the carrier, checking GPS tracking, following all scan details and delivery status. Once the investigation is complete, depending on whether the package was recoverable or not, we will contact you to determine the best course of action to resolve the issue.
*Orders to Alaska and Hawaii are subject to extra shipping charges depending on the size/weight of the products ordered. Most orders will still qualify for free shipping. All customers will be notified first of any additional charges.
*Products such as soaps, gallons, protein powders, heavy liquids, etc could be subject to shipping charges based on excessive weights. We would contact you in such an event if additional shipping charges are required.
Megavits ships worldwide! For international orders, we use the United States Post Office International services. On average, this service takes approximately 1-3 business weeks for delivery depending on the location. Shipping costs will depend on the destination and the weight/size of the package. The cost of each service will be available at the checkout. USPS Priority Mail International and USPS Priority Mail Express International are also available at an additional cost. These services have faster delivery times than First-Class International. Priority-Mail International usually takes 6-10 business days and Priority-Mail Express usually takes 3-5 business days. While these time-frames are both estimates, shipping transit times can vary via location. Both services also provide more accurate tracking information compared to First-Class International.
Most international packages ship within 24-48 hours after we receive your order. Due to the extra security steps needed to verify the address and credit card information, this time-frame can vary. Once your order has shipped and a tracking number is provided to you, please contact your local Post Office and/or Customs Office for updates on your tracking information. If your package is lost, please contact us at firstname.lastname@example.org and we'll do our best to assist you in retrieving the package. If the package is being held by customs, please contact your local Post Office and create a USPS investigation to receive your package. Once the package is in customs, the responsibility to receive the package is out of our hands and in the sole responsibility of the customer.
* If any errors are made to the shipping amount that was charged, we will contact you regarding the error. We will never charge additional amounts without prior customer approval. Information updated as of 3/8/19.